Privacy Policy

Notice of Privacy Practices

Protecting Your Privacy

Red Rock Pharmacy understands the importance and sensitivity of individual private health information. We strictly follow federal and state laws that govern the use of health information, using it (and allowing others access to it) only as permitted by federal and state laws. These laws give the individual certain rights regarding their health information.

Your Health Information Rights

You may:

Review and get a paper copy of your medical or billing records as allowed by law, usually within 30 days of your request;

Request and be provided a paper copy of our current Notice of Privacy Practices;

Ask us to contact you at a specific address or phone number;

Request and receive an accounting, as specified by law, of certain circumstances when your information is shared without your consent;

Receive notice if Red Rock or a Red Rock business associate has improperly shared or used your health information;

Report a privacy concern and be assured that Red Rock will investigate your concern thoroughly, supporting you appropriately, and not retaliate against you in any way (Red Rock will provide you with information on how to report any privacy concerns to a local Red Rock Privacy Coordinator, or the Office for Civil Rights, U. S. Department of Health and Human Services); and

Request in writing other restrictions on the use of your health information or amendments to your health information if you think it is wrong, though Red Rock may not always be able to grant those requests.

How Your Health Information is Used

1 – Common Uses of Health Information

When we care for you, we will gather some of your health information. The law allows us to use or share this health information for the following purposes:

To understand your health condition and to treat you when you are sick. For example we may receive your prescription information from other health services companies to help you avoid harmful drug interactions.

To bill your healthcare services and to receive payment for our services. For example, we share with and receive health information from your health insurance company and/or other health care providers to receive payment and to better manage your care.

To improve our services to you by allowing companies with whom we contract, called “business associates,” to perform certain specialized work for us. The law requires these business associates to protect your health information and obey the same privacy laws that we do.

To law enforcement, but only as authorized by law, i.e., to investigate a crime against Red Rock or any of its patients.

2 – Required Uses of Health Information

The law sometimes requires us to share information for specific purposes, including the following:

To a funeral director or an organ-donation agency when a patient dies, or to a medical examiner when appropriate to investigate a suspicious death;

To state authorities to report child or elderly abuse;

To governmental inspectors who, for example, make sure our facilities are safe;

Under certain conditions, to military command authorities or the Department of Veterans Affairs, for patients who are in the military or veterans;

To a correctional institution, if a patient is an inmate, to ensure the correctional institution’s safety;

To the Secret Service or NSA to protect, for example, the country or the President;

To a medical device’s manufacturer, as required by the FDA, to monitor the safety of a medical device;

To court officers, as required by law, in response to a court order or a valid subpoena;

To governmental authorities to prevent serious threats to the public’s health or safety;

To governmental agencies and other affected parties, to report a breach of health-information privacy;

To a worker’s compensation program if a person is injured at work and claims benefits under that program.

3 – Uses According to Your Requests

Your preferences matter. If you let us know how you want us to disclose your information in the following situations, we will follow your directions:

You decide if you want us to share any health or payment information related to your care with your family members or friends. Please let our Red Rock employees know what you want us to share. If you can’t tell us what health or payment information you want us to share, we may use our professional judgment to decide what to share with your family or friends for them to be able to help you.

You decide who we should contact in an emergency. But if you aren’t able to tell us who to contact, we may ask the public authorities to help. For example, we may ask the police to help find your family or.

4 – Uses with Your Authorization

Any sharing of your health information, other than as explained above, requires your written authorization. For example, we will not use your health information unless you authorize us in writing to:

Share any of your psychotherapy notes, if they exist, with a third party;

Share any of your health information with marketing companies; or

Sell any of your health information.

You can change your mind at any time about sharing your health information with an authorization. Simply notify in writing the Intermountain facility that has your authorization on file. Please understand that we may not be able to get back health information that was shared before you changed your mind.

5  - Special Legal Protections for Certain Health Information

Red Rock complies with federal laws that require extra protection for your health information if you receive treatment in an addiction treatment program, or from a psychotherapist who keeps notes on your therapy that are kept outside of your regular medical record.

If You Still Have Questions

Red Rock’s Privacy Officer can help you with any questions you may have about the privacy of your health information. They can also address any privacy concerns you may have about your health information and can help you fill out any forms that are needed to exercise your privacy rights. Call (801) 433-3033 to reach the privacy officer.

This privacy notice became effective on October 01, 2011. We may change this privacy notice at any time, and we may use new ways to protect your health information. We always post our current privacy on our website at 5starsrx.com.
You can also obtain a copy of this notice by calling Red Rock Specialty Pharmacy at (801) 433-9500.